At Peninsula Taxi Cabs, we understand that travel plans can change. Our cancellation and refund policy is designed to be fair, transparent, and easy to understand. We aim to provide reliable taxi services across Peninsula and Melbourne while protecting both our customers and drivers.
- Free Cancellation Window: Bookings cancelled within a reasonable time before the scheduled pickup may qualify for a full refund. We recommend informing us as early as possible to avoid any charges.
- Late Cancellations: If a booking is cancelled close to the pickup time, a partial fee may apply to cover driver allocation and travel time. The exact amount depends on the distance and service type, such as Airport Transfer or Corporate Transfer.
- No-Show Policy: If the passenger is not available at the pickup location at the confirmed time and cannot be contacted, it will be treated as a no-show. In such cases, the booking amount may be non-refundable.
- Refund Processing Time: Approved refunds are processed using the original payment method. Please allow standard banking processing times for the amount to reflect in your account.
- Changes to Bookings: Modifications to date, time, or pickup location can be requested in advance. We will do our best to accommodate changes based on availability.
- Exceptional Circumstances: In cases of emergencies or unforeseen events, we review cancellation requests individually to provide a fair resolution.
For any questions regarding cancellations or refunds, please contact our support team before your scheduled ride.